Digital Culture  

- Business Support

As a starting point for this CPD initiative, and in order to ensure we have a clear understanding of current levels of digital competency across the workforce, we're asking all Business Support staff to complete the Jisc Discovery Evaluation Tool.


Watch the video below for an overview of JISC's Digital Capability programme.







How to complete the Discovery Tool:




  • Select 'Middlesbrough College' from the drop-down Organisation menu.

  • Enter your personal details and then navigate to the 'Question Bank' via the menu on the left hand side of the screen.




  • Business Support staff should complete the 'Exploring your overall digital capabilities' question set.

  • Completing additional question sets is optional, but highly recommended.



  • Once you've completed the question set/s, you can download your 'Report' as a PDF.

  • Click the small PDF icon that appears in the top right hand corner of the report (as shown in the red square in the image above.)​

  • You will also be able to claim your 'Digital Badge' by clicking on the link provided

How to complete the Discovery Tool:

Based on areas of least proficiency, and considering elements most relevant to their role, staff will have the opportunity throughout the year to focus on developing skills in those areas that will benefit them the most in their role.

The different sized bar graph elements illustrated in the report will help you visualise your current level of competency. The larger the bar the more competent you are in that element.


The report records levels of competency at three different levels:

  • Developing

  • Capable

  • Proficient

The system automatically ‘pushes’ appropriate you resources to use to improve particular areas. This makes it very easy for you to ‘visually map’ your improvement in individual skills across the year.

All Business Support staff should focus on developing the following  elements:

  • Digital proficiency

  • Digital productivity

  • Information literacy

  • Data literacy

  • Media literacy


Implementation, Criteria & Incentives:

The DIGITAL CULTURE CPD initiative will be delivered in 2-phases:

PHASE 1 (from August 2020):
CPD will focus on:

  • Enhancing productivity

  • Improving online collaboration and, where appropriate, remote working

PHASE 2 (from October 2020 onward):

CPD will focus on:

  • Improving and streamlining workflow

To motivate and incentivise staff during their CPD journey, completion of activities will lead to the achievement of a number of micro-credentials. Once each badge level (see below) has been achieved, staff are able to work towards achieving the next level.

CRITERIA - Digital Explorer

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CRITERIA - Digital Pioneer

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CRITERIA - Digital Innovator

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